SHIPPING POLICY

Are you looking for your package?

Please inspect your front porch, side door, back porch, garage area, bushes, and mailbox to ensure that nothing is hidden or jammed. Also, check with your neighbors to see if they received it for you. And if your package hasn't arrived after 3 or more days, please contact us.

We only ship to the United States. Due to high order volume, please allow 3 - 4 business days for your order to be processed.

On weekends or holidays, we do not ship.

*For updates on the shipping status of your order, please contact the mail carrier (UPS, USPS, DHL, DHL Express).

 

WRONG ADDRESS

ULTRA FIT NUTRITION is not responsible for packages that have been reported as delivered by the carrier, including stolen or missing packages. We do not issue refunds or credits for packages that have been confirmed as delivered by the carrier.

This includes the following:

Orders were lost because the customer provided an incorrect address (e.g., incorrect street name, apt #, street number, etc.).
Orders that have not been claimed or have been refused.

For lost orders due to an incorrect address, unclaimed or refused orders, please contact your mail carrier with your full name and tracking number.

 

DOMESTIC SHIPPING

Standard shipping takes 2-4 business days, excluding weekends and federal holidays.

 

CLAIMS

If your tracking shows that your order was delivered but you did not receive it, we will assist you in filing a claim with the carrier. Requests for claim assistance must be made within 7 business days of a package being marked as delivered.

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Filing a claim does not guarantee that we will be able to reship or refund your order. Our decision will be based on the carrier's findings once the investigation is completed. 

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To learn more about the claims process, please see the information and links provided below.

Please contact the carrier to file or check the status of a claim:

USPS

https://www.usps.com/help/claims.htm

- USPS claims can take up to 25-30 business days to process.

FEDEX

https://www.fedex.com/en-us/customer-support/claims.html

-FEDEX Claims can take up to 10-15 business days to process.

 

INTERNATIONAL/MILITARY SHIPPING

International/Military orders may be delayed due to customs duty fees and transit — arrival is expected up to 14 business days after purchase. International packages may be subject to customs and duties. ULTRA FIT NUTRITION IS NOT LIABLE FOR CUSTOMS AND DUTIES CHARGES.

Please be advised that if you purchase from our website and refuse the package at any point OR refuse to pay customs, you will not be eligible for a refund for the package due to fees incurred by us returning the package.

PLEASE BE ADVISED THAT: Each country has its own set of rules regarding what ingredients can and cannot be imported. Ingredients like Melatonin and Yohimbine may be prohibited from entering your country. We strongly advise contacting your customs agency for a complete list of what your country allows to be imported before making a purchase. If your order is seized by customs for any reason, we will NOT issue you a refund (minus shipping) unless ALL products are returned to our warehouse in the original condition as described in the return policy above.

It is also the customer's direct responsibility to collect the parcel from the foreign postal administration, and failure to do so for any reason will result in no refund of shipping charges once the order has been returned to sender.

The goods will be imported on the consignee's/e-behalf. buyer's ULTRA FIT NUTRITION has been authorized by the consignee to import the goods on their behalf. Furthermore, the consignee/buyer agrees that ULTRA FIT NUTRITION may delegate to a subcontractor the obligation to import the goods on their behalf (e.g., customs broker). The taxes and duties will be paid by the consignee in addition to the purchase price of the goods.

Please be aware that there may be minor delays in the delivery of your package, as carriers may require more time depending on your location. Under normal circumstances, our international shipping takes 7-14 business days.

 

QUESTIONS?

If you have any further questions about the process or whether you are eligible for a refund, please contact us at info@ultrafitnutrition.com and we will respond as soon as possible.